First, be sure to submit all routine maintenance repairs by using the online Maintenance Request Form.
Our goal is to complete repairs as soon as possible. However, there are many factors that go into each Maintenance Request and a firm schedule cannot be set for any given repair request. Depending on when the request is submitted, you are typically contacted the same day request is received. For all maintenance repairs, the contractor will assess the situation and determine the proper course of action before starting the repair. Most routine maintenance repairs can be made when the maintenance contractor arrives at the apartment. Again, all of this depends on when (day of the week, time of day) the Maintenance request is sent and the severity of the repair issue. Routine maintenance issues are not repaired on weekends.
It cannot be stressed enough to report any and all maintenance requests as soon as you notice them so the problem can be fixed in a timely manner