Report this to maintenance IMMEDIATELY. If leaks are not reported within a reasonable time frame, you, the tenant, could be charged for damages.
My toilet is clogged, what should I do?
Plunge the toilet to release clog. This may take a few tries to work. If the toilet is overflowing, shut off the water using the valve behind the toilet, and submit a Maintenance Request.
Is it my responsibility to change a light bulb when it burns out?
Yes, per your Lease documents, as a tenant, you are responsible to change all light bulbs when they burn out. When a light bulb burns out, replace the bulb in the light fixture with a like-kind bulb. Typically, the bulbs are 60-Watts. Take the bulb with you to Food Lion, Ace Hardware, Target, K-Mart etc. to purchase a replacement bulb (a typical-sized light bulb; the same kind/normal light bulb that goes into … Read More
How do I get mail to come to my apartment?
You will need to visit the nearest US Post Office and complete a change of address form or you can go online and use the US Postal Service’s change of address system. See US Postal Service Change of Address.
How can I reduce my monthly utility costs?
Some easy ways to reduce your monthly utility costs are: Turn off lights when not at home or when you are not using them. Don’t run your stove or oven longer than needed. In the colder months: Set the thermostat between at 68 degrees or, if comfortable, set it a bit lower. If you notice a small draft under your … Read More
What is considered a Maintenance Emergency Repair?
A Maintenance Emergency Repair is something that if not immediately addressed would likely cause damage to the apartment, premises or injury to its occupants. The following are considered Maintenance Emergency Repairs: Water leak, or water dripping from a pipe or ceiling that will cause damage to the apartment. Sewer backup No heat and the outside temperature is expected to fall below 55 degrees. Refrigerator … Read More
My friend broke something while he/she was visiting. What do I do to have it fixed?
It all depends on the severity of the issue. If it is a routine repair, you can submit a request to have it fixed by using the online Maintenance Request Form. However, if it is something that will affect the health and safety of you or the apartment, call the maintenance emergency number noted on the website Maintenance Request Form page. This issue will … Read More
I want to renew my lease. Will my rent go up? If so, why?
Unfortunately, the simple answer is likely, yes, and the reason is inflation. The cost of insurance, taxes, maintenance, and supplies goes up every year. But so does employee pay if you are a working tenant. A market analysis is conducted every year and Management does its best to be very competitive and offer reasonable rental rates.
My neighbors are being really noisy. What can I do about it?
It is important to try to get along with your neighbors. If it is after hours and they are being excessively noisy, call the police as this is a violation of disturbing the peace. If they are just routinely noisy and it is not extreme you can contact them directly (and nicely) to let them know that the noise level … Read More
I want to stay in my apartment next year. Can I do that?
Let Management know, in writing, as soon as you and your roommate have decided to definitely stay. A new Lease Agreement will be sent to you to sign, which will extend your lease through on or around the same lease ending date for the following year (depending on the terms your lease). To renew, you must give written notice at least one hundred … Read More