In January 2021, a PointCentral® an Alarm.com Company – Smart Home Solutions system consisting of a Yale Real Living™ Push Button Deadbolt (Smart) Lock and an Alarm.com security panel was installed in every apartment unit at King & Queen Apartments. This is an upgrade from the previous smart lock system and is designed to make life even easier for our residents. Physical keys are not needed to lock or unlock apartment doors. Residents also have the option and opportunity to add and integrate home security to their apartment unit through Alarm.com and Johns Brothers Security.
Deadbolt (Smart) Locks
The Yale Real Living™ Push Button Deadbolt (Smart) Locks that are on the front door of every apartment unit are connected to PointCentral®, which is hosted by Alarm.com’s secure cloud. Prior to move-in, residents will receive a 
welcome email from PointCentral® with an auto-generated, 6-digit user code and instructions on how to operate, unlock, and lock the Yale Real Living™ Push Button Deadbolt (Smart) Locks. If you are moving into your apartment unit and have not received your welcome email with your 6-digit user code, please check your email’s SPAM folder and be sure to make PointCentral® a trusted sender. This 6-digit user code is your ‘key’ to the apartment unit, assigned to you, and giving your user code to someone else is the same as giving them a copy of your key. Please save this email or take a screenshot of it and store in a safe place. For your safety, and the safety of your apartment unit and your property, DO NOT SHARE YOUR 6-DIGIT USER CODE WITH SOMEONE ELSE!
Unlocking from the Outside:
- Press your 6-digit user code, then press the ✓ (check mark) button.
- When the correct 6-digit user code is pressed on the lock, the deadbolt will retract and a quick chime will play.
TROUBLESHOOTING NOTE: If the pushbuttons start blinking with a set of error chimes, the 6-digit user code that was entered was not valid.
TROUBLESHOOTING NOTE: If an invalid 6-digit user code is entered five (5) times, the unit will shut down for 60 seconds and not allow operation.
NOTE: **The lock WILL NOT automatically lock when you close the door. **
Locking from the Inside:
- Push door to fully close.
- Ensure knob bolt has clicked and fully latched into the strike plate.
- The door will be come secure, but not locked.
- Rotate the inside thumb turn to engage the deadbolt to lock the door.
NOTE: The deadbolt will not automatically lock when the door is shut.
Locking from the Outside:
- Pull door with knob to fully close.
- Ensure knob bolt has clicked and fully latched into the strike plate.
- The door will become secure, but not locked.
- Push any number on the keypad to engage the deadbolt to lock the door.
- A quick chime will sound, noting that the door has properly locked.
NOTE: The deadbolt will not automatically lock when the door is shut.
TROUBLESHOOTING NOTE: If the door is not fully closed and the deadbolt tries to engage and it is unable to fully lock in the deadbolt strike plate, it will give an error chime and the keypad buttons will blink. If this happens, the deadbolt will reattempt to lock. If the deadbolt’s reattempt to lock is successful it will chime that the deadbolt has properly engaged has been successful.
TROUBLESHOOTING NOTE: If the deadbolt is still is not able to successfully lock, the push buttons will start blinking again with a set of error chimes. If this happens the door may not be locked. The user will need to enter a valid 6-digit user code to fully unlock the door and re-attempt locking the door by first making sure the door is securely shut before pressing a button on the keypad to engage the deadbolt.
Each lock is equipped with four (4) high-quality ALKALINE batteries. Please report any issues with your lock immediately by submitting an Online Maintenance Request.
Optional PointCentral® App Access
Residents have the option to download the PointCentral® App to access the locking and unlocking functions of the 
Yale Real Living™ Push Button Deadbolt (Smart) Lock (and an Alarm.com monitored security system, if resident purchases a plan). A welcome email from PointCentral® will be sent to residents with their unique login name/user ID. Residents can then create their own password for their PointCentral® profile.
Upon creating a password and logging into Point Central via the link provided in the email, residents are able to log into PointCentral® either via a web browser or via the app.
The PointCentral® App can be found at both the Apple Store and Google Play.
The same username and password that were created can be used to log into the app.
Locking from PointCentral® (either via web browser or app):
- Make sure door is completely shut (see both Locking from Outside and Locking From Inside).
- The display will show whether the door is currently “Locked” (with a red-colored lock icon), or “Unlocked” (with a green-colored unlocked icon).
- Press the icon and initiate the desired command.
NOTE: It may take up to 20-30 seconds for the command to reach the hub to complete the desired action.
Alarm.com Security Panel
Each apartment unit is equipped with an Alarm.com security panel. This panel has a dual function: it is a hub for the Yale Real Living™ Push Button 
Deadbolt (Smart) Lock and can be used as an Alarm.com monitored security panel for the apartment unit. The security systems at King & Queen Apartments are monitored locally by Johns Brothers Security, if a monitored security plan is purchased by the resident.
PLEASE NOTE: Each panel is manufactured with a built in camera that is used for recording activity during a break-in. The camera feature will only be turned on with an activated security monitoring plan. Otherwise, the camera has been turned off. And, for further security and peace-of-mind, a small piece of electrical tape has been placed over the camera hole for those apartment units that do not have an active security monitoring plan through PointCentral® an Alarm.com Company.