It all depends on the severity of the issue.  If it is a routine repair, you can submit a request to have it fixed by using the online Maintenance Request Form.  However, if it is something that will affect the health and safety of you or the apartment, call the maintenance emergency number noted on the website Maintenance Request Form page.

This issue will be repaired promptly; however, you will be responsible for paying the cost of replacement.  Repair costs are reasonable, but you must report a maintenance issue as soon as possible.

There are at least 2 tamper-proof, Lithium-ion battery-powered smoke detectors installed in every apartment.  One is located on the ceiling in the living room by the kitchen, by the linen closet and thermostat and the other is located in the bedroom.

Each smoke detector is inspected annually to verify if the battery, as well as, both the test button and smoke sensor are operating properly and are fully functional.  The Lithium-ion battery-powered units are equipped with a 10-year warranted battery; however, the battery could fail before the 10-year life.  When the battery fails, the unit will give a very annoying chirping noise every 45 seconds.

If the unit begins chirping, please submit an online maintenance request to have the unit replaced and follow the instructions on the back of the unit to turn the unit (and chirping sound) off.

DO NOT just reach up and take the unit down from the ceiling with the hope that you can replace the batteries.  The units are tamper-proof and can only be turned off (the chirping stopped) by following the instructions on the back of the unit.

If a smoke detector is discovered to have been tampered with or taken down without notifying management, such actions are a violation of the Williamsburg Fire Code and a direct violation of the Lease Agreement and Tenants will be assessed a fine for each occurrence, as noted in the Lease Agreement.

You are responsible for changing all light bulbs in your apartment if they burn out during your lease term.

To change a bulb in the kitchen ceiling light fixture:

1. Turn the switch to the light fixture in the “off” position.
2. Stand on a sturdy chair or step ladder.
3. While holding/securing the glass globe in one hand, unscrew each of the screws, by hand, that are holding the glass globe in place several turns to the left.  Do not unscrew the screws completely from the holes.  Unscrew the screws enough so you can remove the glass globe from the light fixture.
4. Carefully remove the glass globe.
5. Set the glass globe down in a safe place.
6. Unscrew the burned-out light bulb(s).
7. Replace the burned-out light bulb(s).  Light bulbs should be 60-Watts (if incandescent, or equivalent, if using a compact fluorescent (CFL)).  Do not use an incandescent light bulb greater than 75-Watts in any ceiling or wall light fixture while occupying the apartment.
8. While holding/securing the glass globe in one hand, re-position the glass globe back inside the light fixture, making sure that the beveled edges of the base of the globe sit flush up against the fixture.
9. With the glass globe sitting flush inside the fixture, carefully reattach the glass globe over the light fixture by screwing each screw, by hand, several turns to the right, enough for the screws to hold the glass globe in place.  Be sure to screw the screws enough to hold the glass globe in place. Do not force the screws against the glass as it may put too much pressure on the glass globe and may crack/break the glass.

To change the bulb in the bathroom light fixture, the same steps above apply, except that you do not need to stand on a sturdy chair or step ladder.

Here is a YouTube video showing how to attach the glass globe over the light fixture.

What kind of bulb?  When a light bulb burns out, replace the bulb in the light fixture with a like-kind bulb.  The bulbs in your apartment are 60-Watts (if incandescent, or equivalent, if using a compact florescent (CFL)). Take the bulb with you to Food Lion, Ace Hardware, Target, K-Mart etc. to purchase a replacement bulb (a typical-sized light bulb is known as Type-A bulb; the classic type of light bulb.  The same kind/normal light bulb that goes into a lamp, etc.). If the bulb that is currently in the light fixture is an incandescent bulb and the store no longer carries incandescent bulbs, replacing it with a compact fluorescent bulb is fine, so long as you’re able to put the fixture’s glass globe back over the bulb.Please refer to the rules & regulation of your lease before submitting a Maintenance Request. If you would rather have a contractor change the bulb, they can come by your apartment to change it, but you will be charged the service fee they charge Management for doing so.

Pest control contractors treat the outside of each apartment building on a monthly basis and the inside of each apartment on a bi-monthly basis for a wide range of insects. Except on rare occasions, the pest control contractors do not treat for ants, flies, gnats, beetles or other common insects. Please contact Management if you discover insects or pests other than common insects or pests in your apartment.  If you kill one, please try to put it into a ziploc bag, marking the date and apartment number on it, and give it to the pest control contractor at the next time of service so they are aware of any issues.

You cannot completely prevent bugs from coming into your apartment or going anywhere for that matter.  You can, though, help to reduce their desire to come into your apartment. There are many conditions that attract bugs of all types. Some very common attractors include dirty dishes in the kitchen sink, spilled food on the stove/range top and in eyelets, dropped food, food wrappers, spilled beverages of all types and any kind of garbage. Everyone can help with the insect problem by keeping your apartments, and therefore your apartment building, as clean as possible and taking out your trash regularly.

Report this to maintenance IMMEDIATELY.  If leaks are not reported within a reasonable time frame, you, the tenant, could be charged for damages.

Plunge the toilet to release clog. This may take a few tries to work. If the toilet is overflowing, shut off the water using the valve behind the toilet, and submit a Maintenance Request.

Yes, per your Lease documents, as a tenant, you are responsible to change all light bulbs when they burn out.  When a light bulb burns out, replace the bulb in the light fixture with a like-kind bulb.  Typically, the bulbs are 60-Watts. Take the bulb with you to Food Lion, Ace Hardware, Target, K-Mart etc. to purchase a replacement bulb (a typical-sized light bulb; the same kind/normal light bulb that goes into a lamp, etc.). If the bulb that is currently in the light fixture is an incandescent bulb and the store no longer carries incandescent bulbs, replacing it with a compact fluorescent bulb is fine, so long as you’re able to put the fixture cover back on.

Please refer to the Rules & Regulations section of your lease documents before submitting a Maintenance Request.

If you would rather have a contractor change the bulb, they can come by your apartment to change it, but you will be charged the service fee they charge Management for doing so.

A Maintenance Emergency Repair is something that if not immediately addressed would likely cause damage to the apartment, premises or injury to its occupants.

The following are considered Maintenance Emergency Repairs:

• Water leak, or water dripping from a pipe or ceiling that will cause damage to the apartment.
• Sewer backup
• No heat and the outside temperature is expected to fall below 55 degrees.
• Refrigerator not working
• Doors, locks or windows are broken, therefore compromising the security of the apartment.
• Any fire at all
• Any incident involving emergency vehicles or emergency personnel.

Any routine maintenance issue can be submitted through the online Maintenance Request Form and will be addressed the following business day.

It all depends on the severity of the issue.  If it is a routine repair, you can submit a request to have it fixed by using the online Maintenance Request Form.  However, if it is something that will affect the health and safety of you or the apartment, call the maintenance emergency number noted on the website Maintenance Request Form page.

This issue will be repaired promptly; however, you will be responsible for paying the cost of replacement.  Repair costs are reasonable, but you must report a maintenance issue as soon as possible.

No.  All of our service personnel are screened, licensed, insured, and display the utmost in professionalism.

For security purposes, it is company policy for all maintenance and service personnel to lock every apartment door upon leaving the apartment, whether the door was found locked or unlocked.  As a safety precaution, when leaving your apartment, lock your apartment door and carry your keys with you.  For more information, see FAQs about locks and lockouts.

First, be sure to submit all routine maintenance repairs by using the online Maintenance Request Form.

Our goal is to complete repairs as soon as possible.  However, there are many factors that go into each Maintenance Request and a firm schedule cannot be set for any given repair request. Depending on when the request is submitted, you are typically contacted the same day request is received.  For all maintenance repairs, the contractor will assess the situation and determine the proper course of action before starting the repair.  Most routine maintenance repairs can be made when the maintenance contractor arrives at the apartment.  Again, all of this depends on when (day of the week, time of day) the Maintenance request is sent and the severity of the repair issue.  Routine maintenance issues are not repaired on weekends.

It cannot be stressed enough to report any and all maintenance requests as soon as you notice them so the problem can be fixed in a timely manner

No.  You will not be reimbursed for any unauthorized repairs.  In fact, if the unauthorized repair was not done properly in the first place, you could be held responsible for the cost of repairing the unauthorized repair.