All tenants at King & Queen Aartments are responsible for their apartment utility bills and charges. Tenants are responsible for the cost of utilities noted on Section 1 of the Lease Agreement during the Lease term (from the when your lease starts to when it ends). These utilities, found in Paragraph 1, include: electric, heating fuel (which includes fuel for heating the apartment and fuel to provide instant hot water), City water & sewer, cable and Internet.
King & Queen Apartments, LLC has contracted National Exemption Service (“NES”), a utility billing service, to serve as the heating, hot water, City water & sewer, and electrical-metering and utility billing agent.
Around the middle of each month, NES bills each apartment individually, in arrears. Bills are emailed directly to each tenant every month. Each tenant receives a bill for the individual apartment utility bills and charges that were used in a specific billing cycle. The amount for which each apartment is billed is added to the tenant ledger as additional rent due and is to be paid through the tenant portal. These bills and charges reimburse the Owner for the actual cost of the utilities.
Each Lease Agreement allows for both energy sub-metering and ratio utility billing. Each apartment is individually sub-metered to calculate the use of electricity.
The fuel to provide heat and the heating of hot water, and City water & sewer usage is divided up between apartments using a method called Ratio Utility Billing or (“RUBs”). Each apartment is charged for the cost to heat and use instant hot water in the apartment. The heat calculation is based on square footage; the hot water calculation is based on the number of occupants in the unit. The use of energy sub-metering and ratio utility billing are both explained in the King & Queen Apartments Lease and Handbook & Rules and Regulations.
There is no charge for hooking-up the electrical and heat/hot water services. You do not need to contact the power company or local water/utility service.
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Your utility bill from NES includes the following information and charges:
- Number of Tenants on the Lease.
- Electricity Usage (electric submeter reading)
- Electricity Charge/kWh (electric submeter reading x $/kWh)
- Heat Usage Charge (RUBs calculation by sq. ft.)
- Hot Water Charge (RUBs calculation by occupants)
- Billing Fee*
- One Time Set Up Fee*
- Total New Charges
- Any NSF Charges
- Any Late Charges
- Total Charges for that month
- Total Received by NES
- Balance Due
* The monthly Billing Fee is currently $4.24 per apartment, which includes an auxiliary fee of $.25 for water & sewer. Additionally, NES charges a One Time Set Up Fee of $10.00 to all newly occupied apartments.
Utility bills are considered additional rent and paying the utility bills promptly, in full, through the tenant portal prior to the rent due date, will avoid further penalty and/or action.
Any damage caused to the sub-metering equipment installed in your apartment will be repaired and you will be charged the cost of repair.
Should you have any further questions, please contact NES at 1-800-488-1748 or via the web at www.submeter.om, choose “Corporate” on the menu bar and click “contact us”.
King & Queen Apartments is not responsible for any discrepancies including, but not limited to, monthly billing or the receiving and crediting of tenants’ payments on an account.